Refusionspolitik
Return, Refund, Cancellation and Complaints Policy
Last Updated: 31 August 2026
This Return, Refund, Cancellation and Complaints Policy applies to purchases made through the aiubegw online store operated by:
Hler Holding ApS
Store name: aiubegw
Website: https://aiubegw.shop/
We are committed to providing customers with clear, accessible and transparent information regarding returns, refunds, cancellations, exchanges, defective products, damaged products and consumer complaints.
Nothing in this Policy limits or excludes any mandatory consumer rights that customers may have under applicable Danish law or applicable European Union consumer protection legislation.
1. Company Information
The online store is operated by:
Hler Holding ApS
CVR Number: 35206515
P-number: 1018370685
Registration Date: 27 March 2013
Registered Business Address:
Torvet 21, 3.
6700 Esbjerg
Denmark
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
These contact details may be used for questions concerning orders, shipping, cancellations, returns, refunds, exchanges, defective products and complaints.
2. Return Policy Overview
We accept eligible returns.
Customers may request a return for reasons including:
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the customer has changed their mind;
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the product was ordered by mistake;
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the product does not meet the customer's needs;
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the wrong product was delivered;
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the product arrived damaged;
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the product is defective;
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parts or accessories are missing;
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the product is materially different from what was ordered.
For ordinary voluntary returns, we provide a 30-calendar-day return period from the date the customer receives the product.
This voluntary return policy is in addition to any mandatory statutory rights that may apply.
3. 30-Day Voluntary Return Period
Customers may request an eligible return within 30 calendar days after receiving the order.
The return period begins on the day the customer, or a third party designated by the customer other than the carrier, physically receives the product.
To use our 30-day voluntary return policy, the customer must contact us before the return period expires.
Contact details:
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Customers should not send a product back before contacting us and receiving the relevant return instructions.
4. EU 14-Day Right of Withdrawal
Where applicable to distance purchases made by consumers within the European Union, customers generally have a statutory 14-day right of withdrawal.
This means that an eligible consumer may notify us within 14 days of receiving the product that they wish to withdraw from the purchase without having to provide a reason.
Our voluntary 30-day return policy does not replace or reduce this statutory right.
The statutory withdrawal right and our voluntary return policy operate independently. Where applicable, customers therefore retain all rights granted to them under mandatory consumer protection legislation.
5. How to Exercise the Right of Withdrawal
To exercise a statutory right of withdrawal, the customer must send us a clear statement explaining that they wish to withdraw from the purchase.
The notice may be sent to:
Hler Holding ApS
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
We recommend including:
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full name;
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order number;
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email address used for the order;
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product or products concerned;
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date the order was received.
The customer does not need to use a specific form as long as the decision to withdraw is clearly communicated.
Simply refusing delivery or failing to collect a parcel may not, by itself, constitute a valid withdrawal notice.
6. Condition of Returned Products
For an ordinary voluntary return, the product should generally be:
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unused or only handled to the extent reasonably necessary to inspect it;
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in the same or substantially the same condition as when received;
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complete;
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returned with all relevant parts and accessories;
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returned with manuals and documentation where applicable;
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returned with original labels where relevant;
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returned in the original packaging where reasonably possible.
Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functionality.
Where permitted by applicable law, we may take into account any reduction in value resulting from handling beyond what was reasonably necessary to inspect the product.
The absence of original packaging alone does not automatically remove mandatory consumer rights.
7. Proof of Purchase
To help us identify and process a return, customers should provide appropriate purchase information.
This may include:
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order number;
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full name;
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email address used for the order;
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product name;
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quantity being returned;
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receipt or other relevant proof of purchase.
8. How to Start a Return
Before returning a product, please contact our customer service team.
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Please provide:
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your full name;
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your order number;
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the product name;
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the quantity being returned;
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the reason for the return, where relevant.
If the product is damaged, defective, incomplete or incorrect, we may also request reasonable supporting documentation such as photographs or video showing the problem.
After reviewing the request, we will provide the applicable return instructions.
Products sent back without prior contact may be delayed in processing because we may be unable to identify the return.
9. Return Method
Returns must normally be made by:
postal service, parcel shipment or another suitable carrier.
We strongly recommend using a shipping service that provides tracking.
Customers should retain their shipping receipt and tracking number until the return and refund process has been completed.
Unannounced personal delivery of returned goods is not accepted unless agreed by us in writing beforehand.
10. Return Address
Unless our customer service team provides a different return address for a specific return, approved returns should be sent to:
Hler Holding ApS
Torvet 21, 3.
6700 Esbjerg
Denmark
CVR Number: 35206515
P-number: 1018370685
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Customers should contact us before shipping a return to ensure that the correct return procedure is followed.
11. Return Shipping Costs
Returns Due to Change of Mind
For an ordinary voluntary return where the customer has changed their mind, the customer is generally responsible for the direct cost of returning the product unless:
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we expressly agree otherwise;
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a prepaid return label is provided by us; or
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applicable mandatory law requires us to bear the cost.
A prepaid return label is therefore not automatically provided for change-of-mind returns.
Customers may choose a suitable carrier and are strongly encouraged to use tracked shipping.
Damaged, Defective or Incorrect Products
If a return is necessary because the product:
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arrived damaged;
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is defective;
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is incomplete;
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is materially different from the order;
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or was incorrectly supplied due to an error for which we are responsible,
please contact us before returning it.
Where we are responsible for the issue, return shipping costs will be handled in accordance with applicable law and the circumstances of the case.
12. Damaged Products
Customers should inspect their order as soon as reasonably possible after delivery.
If a product arrives visibly damaged, please contact us as soon as possible at:
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Please provide, where relevant:
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order number;
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product name;
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description of the damage;
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photographs of the product;
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photographs of the packaging;
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photographs of the shipping label.
Please wait for our return instructions before sending a damaged product back.
13. Defective Products
If a product does not function properly or appears defective, please contact us at:
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Please provide:
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order number;
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product name;
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description of the problem;
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relevant photographs;
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video where necessary to demonstrate the fault.
We will review the information and provide appropriate next steps.
Depending on the circumstances and applicable consumer law, a suitable remedy may include repair, replacement, price reduction or refund.
14. Incorrect Products
If you receive a product different from the product you ordered, please contact us promptly.
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Please provide:
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order number;
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product ordered;
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product received;
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photograph of the product received;
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photograph of the packaging or product label where relevant.
We will provide instructions for resolving the issue.
15. Missing Products or Parts
If a product or component is missing from your delivery, please contact:
Please include:
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order number;
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missing product or component;
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details of what you actually received;
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photographs of the package and contents where relevant.
We will investigate the matter and provide further instructions.
16. Exchanges
We accept eligible exchange requests where operationally possible.
If you wish to exchange a product for another available variant or product, please contact:
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Exchange availability depends on stock.
Where a direct exchange is not possible, the customer may be asked to return the original product and place a new order separately.
Mandatory statutory rights are not affected.
17. Products With Return Restrictions
Some types of products may be excluded from voluntary returns or from a statutory right of withdrawal where applicable law permits such an exclusion.
Examples may include:
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products made to a customer's individual specifications;
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clearly personalised products;
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products that deteriorate or expire rapidly;
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sealed products unsuitable for return for health protection or hygiene reasons once unsealed;
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other products lawfully excluded from the statutory right of withdrawal.
Where a specific product is subject to a legally permitted return restriction, this should be disclosed clearly to the customer where relevant.
Mandatory statutory rights regarding defective or non-conforming products remain unaffected.
18. Sale and Promotional Products
Products purchased during a sale or promotion are generally subject to the same return rules as other products unless a different lawful condition is clearly disclosed for the relevant promotion.
Statutory consumer rights remain unaffected.
19. Restocking Fee
We do not charge a separate restocking fee for ordinary approved returns.
Restocking fee: 0 DKK.
This does not prevent a lawful deduction for diminished value where applicable and where a customer has handled a product beyond what was reasonably necessary to determine its nature, characteristics and functionality.
20. Refunds
When we receive a returned product, we will inspect it and determine whether the return is eligible for a refund.
We will notify the customer of the result.
If the refund is approved, the refund will normally be issued using the same payment method originally used for the purchase.
Refunds will not normally be transferred to an unrelated payment account or payment method.
21. Refund Processing Time
After an eligible return has been received, inspected and approved, we aim to process the refund within 5 business days.
This period refers to our internal processing time.
After we issue the refund, the customer's bank, card issuer or payment provider may require additional time before the refunded amount appears in the customer's account.
The exact posting time is controlled by the relevant payment provider and may vary.
22. Delayed Refunds
If an approved refund is not visible, customers should first:
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check the relevant bank or payment account;
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contact their card issuer where applicable;
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contact their payment provider.
If the refund is still not visible 15 business days after we have confirmed that it was processed, please contact us at:
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Please include your order number.
23. Original Shipping Charges
Where a consumer validly exercises a statutory right of withdrawal, any refund of eligible original standard delivery charges will be handled in accordance with applicable law.
If the customer selected a more expensive delivery method than the least expensive standard delivery option offered by us, we may not be required to refund the additional cost of the premium delivery method where applicable law permits.
24. Partial Refunds and Diminished Value
Where permitted by applicable law, a refund may be reduced if the product has lost value because it was handled beyond what was reasonably necessary to establish its nature, characteristics and functionality.
Any such assessment will be made individually.
No deduction will be applied solely because a customer lawfully exercised a consumer right.
25. Cancelling an Order Before Shipment
If you wish to cancel an order before it has shipped, contact us as soon as possible.
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been shipped, the applicable return or withdrawal procedure should be followed instead.
26. Refused Delivery
Refusing delivery of a parcel does not necessarily constitute a clear cancellation or withdrawal notice.
Customers wishing to cancel or withdraw from a purchase should contact us directly at:
This allows us to identify the order and properly process the request.
27. Uncollected Parcels
If a parcel is not collected and is returned to the sender, the situation will be reviewed based on the relevant circumstances.
Failure to collect a parcel should not be used as a substitute for properly notifying us about a return, cancellation or withdrawal.
28. Incorrect or Incomplete Delivery Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the matter will be handled based on the specific circumstances.
This provision does not limit mandatory statutory consumer rights.
29. Multiple-Item Orders
Where an order includes several products, customers may generally return individual eligible products without returning the entire order.
Different rules may apply where multiple products were expressly sold as a single set or bundle.
30. Bundles and Sets
If several items are sold as one combined bundle or set, all relevant components may need to be returned in order to receive a full refund.
If only part of a bundle is returned, the refund may be adjusted where permitted by law and consistent with the terms applicable to the purchase.
31. Free Gifts and Promotional Items
If a purchase included a free gift or promotional product conditional on the purchase, we may, where permitted by applicable law, require that the promotional item also be returned when the qualifying purchase is fully returned.
32. Lost Return Parcels
Where the customer arranges return shipping, we strongly recommend using a tracked service.
Customers should retain:
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tracking number;
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shipping receipt;
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carrier information;
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proof of dispatch.
If a parcel is lost during return transportation, this documentation may be necessary to investigate the return.
33. Consumer Complaints and Product Conformity
Consumers retain all mandatory rights relating to defective, faulty or non-conforming products under applicable consumer protection law.
A complaint may relate to issues such as:
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manufacturing defects;
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material defects;
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failure to operate as reasonably expected;
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a product not matching its description;
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missing components;
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defects or non-conformity existing at the time of delivery.
Depending on the circumstances and applicable law, available remedies may include:
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repair;
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replacement;
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price reduction;
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refund;
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another remedy required by applicable legislation.
For complaints, please contact:
Hler Holding ApS
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
34. Product Compatibility and Installation
Certain products sold through our store may require appropriate technical knowledge, compatibility verification, configuration or installation.
Customers should review the product description, specifications and compatibility information before placing an order.
Where a product is intended for use with a vehicle, machine, electronic system or other equipment, customers are responsible for confirming that the selected product is suitable for their intended application unless we expressly state otherwise.
This section does not limit the customer's statutory rights where a product is defective, incorrectly described or otherwise non-conforming.
35. Summary of Return Conditions
For transparency, the main terms of this Policy are:
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Returns accepted: Yes.
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Change-of-mind returns accepted: Yes, subject to eligibility requirements.
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Voluntary return period: 30 calendar days after delivery.
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Statutory EU withdrawal period: Generally 14 days where applicable.
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Return method: Postal service or suitable parcel carrier.
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Contact required before return: Yes.
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Change-of-mind return shipping: Normally paid by the customer.
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Defective/incorrect-item return shipping: Handled according to applicable law after contacting us.
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Prepaid return label for ordinary returns: Not automatically provided.
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Restocking fee: 0 DKK.
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Refund method: Original payment method.
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Internal refund processing target: Within 5 business days after an eligible return is received, inspected and approved.
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Return address: Hler Holding ApS, Torvet 21, 3., 6700 Esbjerg, Denmark.
36. Contact Information
For questions about an order, cancellation, return, refund, exchange, damaged product, defective product or complaint, please contact:
Hler Holding ApS
CVR Number: 35206515
P-number: 1018370685
Registration Date: 27 March 2013
Address:
Torvet 21, 3.
6700 Esbjerg
Denmark
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Store: aiubegw
Website: https://aiubegw.shop/
37. Availability of This Policy
This Policy is intended to remain publicly accessible through our online store.
Customers should be able to review relevant return and refund information before making a purchase without being required to:
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place an order;
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provide payment information;
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create an account solely for the purpose of viewing the policy.
We recommend reviewing this Policy before purchasing.
38. Consistency of Store Information
Company identity, contact details, return information, shipping information, prices and other material purchasing information displayed throughout the store should be read together with this Policy and our other published store policies.
We aim to keep these details accurate and consistent throughout the website.
If you notice an inconsistency, please contact:
Mandatory consumer rights remain unaffected.
39. Changes to This Policy
We may update this Policy when reasonably necessary, including following changes to:
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applicable law;
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store operations;
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products;
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shipping arrangements;
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payment methods;
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return procedures;
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company administrative information.
The latest version will be published on our website with an updated revision date.
Changes will not retrospectively remove mandatory consumer rights applicable to purchases already made.
40. Business Information
Store Name: aiubegw
Legal Business Name: Hler Holding ApS
CVR Number: 35206515
P-number: 1018370685
Registration Date: 27 March 2013
Registered Address:
Torvet 21, 3.
6700 Esbjerg
Denmark
Email: thidarat17062562@gmail.com
Telephone: +45 72 49 18 63
Website: https://aiubegw.shop/
Last Updated: 31 August 2026