Versand

Shipping and Delivery Policy

Last Updated: August 31, 2026

This Shipping and Delivery Policy applies to orders placed through aiubegw, operated by Hler Holding ApS.

We aim to provide clear and transparent information about order processing, shipping costs, delivery times, tracking, delays and delivery-related issues.

1. Merchant Information

Legal Company Name: Hler Holding ApS
Store Name: aiubegw
CVR Number: 35206515
P-number: 1018370685
Registration Date: March 27, 2013

Business Address:
Torvet 21, 3.
6700 Esbjerg
Denmark

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

Website: https://aiubegw.shop/

2. Shipping Destinations

We currently ship eligible orders to the following countries:

Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia and Germany.

Shipping availability may vary depending on the delivery address, product, carrier availability or applicable legal restrictions.

If we are unable to ship an order to the address provided, we will contact the customer as soon as reasonably possible.

3. Shipping Cost

We currently provide:

Free Standard Shipping on eligible orders to supported destinations.

No additional standard shipping fee will be charged where free shipping applies.

If a special delivery method or specific order requires an additional shipping charge, the applicable cost will be clearly displayed before checkout is completed.

We do not add undisclosed mandatory shipping charges after an order has been placed.

4. Order Processing Time

Orders are normally processed within:

3–5 business days

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may include:

  • payment confirmation;
  • order verification;
  • inventory checks;
  • packing;
  • quality control;
  • preparation for shipment.

Processing time is separate from transit time.

5. Estimated Transit Time

After an order has been processed and transferred to the carrier, the estimated shipping time is:

5–8 business days

Transit times may vary depending on destination, carrier conditions, public holidays, customs procedures, weather or other circumstances outside our reasonable control.

6. Estimated Total Delivery Time

The normal estimated total delivery period is:

8–13 business days

This consists of:

Processing Time: 3–5 business days
Transit Time: 5–8 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

7. Order Tracking

Tracking information is provided where available.

After your order has been shipped, you will normally receive a shipping confirmation email containing available tracking details.

Tracking information may take approximately 24 hours to become active after shipment.

During busy periods, public holidays or promotional periods, tracking updates may take up to 72 hours.

8. Delivery Address

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify:

  • recipient name;
  • street and house number;
  • apartment or unit number, where applicable;
  • postal code;
  • city;
  • country;
  • telephone number;
  • email address.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

9. Changing a Delivery Address

If you notice an error in your delivery address, contact us as soon as possible.

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

Once the package has been shipped, address changes may no longer be possible.

10. Shipping Carriers

Depending on the destination and availability, orders may be delivered using international, national or local carriers, including carriers such as UPS or FedEx.

The specific carrier used may depend on:

  • destination;
  • parcel size;
  • parcel weight;
  • product type;
  • available delivery services.

A particular carrier cannot be guaranteed unless specifically stated.

11. Delivery Delays

Although we aim to meet the estimated delivery times, delays may occasionally occur.

Possible reasons include:

  • severe weather;
  • carrier delays;
  • public holidays;
  • customs processing;
  • transportation disruptions;
  • strikes;
  • unusually high order volumes;
  • circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us.

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

Mandatory consumer rights relating to delayed delivery remain unaffected.

12. Lost Packages

If tracking suggests that your parcel may have been lost, please contact us.

Please provide:

  • full name;
  • order number;
  • delivery address;
  • tracking number, where available.

We may investigate the matter with the carrier.

If a parcel is confirmed lost, an appropriate solution will be provided according to applicable consumer law and the circumstances of the order.

This may include replacement, reshipment or refund.

13. Package Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check:

  • the delivery location;
  • household members;
  • neighbors, where appropriate;
  • safe places;
  • local pickup points;
  • carrier tracking details.

If the parcel still cannot be located, contact us at:

thidarat17062562@gmail.com

Please include your order number and tracking information.

14. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

  • order number;
  • photographs of the packaging;
  • photographs of the product;
  • a description of the damage.

Where possible, please keep the original packaging until the issue has been reviewed.

15. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us promptly.

Please provide your order number and any useful photographs or details.

We will investigate the issue and provide an appropriate resolution.

16. Order Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible.

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Cancellation cannot always be guaranteed once processing or shipment has started.

17. Returns After Delivery

Eligible products may be returned in accordance with our Return and Refund Policy.

We currently offer a:

30-day voluntary return period

for eligible ordinary returns.

Customers should contact us before returning a product.

18. Return Address

Approved returns should be sent, unless otherwise instructed by customer service, to:

Hler Holding ApS
Torvet 21, 3.
6700 Esbjerg
Denmark

CVR Number: 35206515
P-number: 1018370685

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

Customers should contact us before sending any return.

19. Customs, Taxes and Import Charges

Any tax, duty or mandatory charge collected directly by us will be displayed where applicable before the order is completed.

For international deliveries, customs authorities may in some cases impose:

  • import VAT;
  • customs duties;
  • clearance fees;
  • processing charges;
  • other legally applicable charges.

Where such charges are imposed separately by customs or another authority, their treatment depends on the destination and the specific shipment.

We aim to provide clear and non-misleading information regarding customs and import charges.

20. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a parcel, the package may be returned to the sender.

Refusing delivery does not automatically constitute a valid cancellation or withdrawal request.

Customers wishing to cancel or withdraw from a purchase should contact us directly.

Any refund, reshipment or additional delivery cost will be handled according to applicable law, our return policy and the circumstances of the order.

21. EU Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit mandatory consumer rights.

Customers in the European Union may have statutory rights concerning:

  • delivery;
  • delayed delivery;
  • cancellation;
  • withdrawal;
  • defective goods;
  • incorrect goods;
  • refunds.

Mandatory consumer protection rules take priority where applicable.

22. Policy Consistency

We aim to keep shipping information consistent across:

  • this Shipping Policy;
  • product pages;
  • checkout;
  • order confirmations;
  • Google Merchant Center shipping settings;
  • Google Shopping listings, where applicable.

The original policy specifically states that shipping information should remain consistent across these areas.

23. Public Availability

This Shipping Policy should be publicly accessible on our website.

Customers should be able to review shipping information without:

  • creating an account;
  • logging in;
  • providing payment details;
  • completing a purchase.

This requirement is also reflected in the original policy.

24. Contact Us

For questions regarding shipping, delivery, tracking or an order, contact:

Hler Holding ApS

CVR Number: 35206515
P-number: 1018370685
Registration Date: March 27, 2013

Address:
Torvet 21, 3.
6700 Esbjerg
Denmark

Email: thidarat17062562@gmail.com
Phone: +45 72 49 18 63

Store Name: aiubegw
Website: https://aiubegw.shop/

Last Updated: August 31, 2026